Frequently Asked Questions
Everything you need to know about our premium printing services.
What is the standard turnaround time for custom print orders?
Most custom print projects are processed within 2 to 5 business days. Expedited shipping options are available at checkout if you need your materials sooner.
How can I ensure my uploaded artwork prints correctly?
To achieve the best results, please upload files in PDF, JPG, or PNG format with a minimum resolution of 300 DPI. Ensure all text is within the safety margins to avoid clipping.
Do you offer bulk discounts for large volume orders?
Yes, we provide tiered pricing for large quantities. The discount is automatically applied to your cart based on the volume of items added.
What should I do if my order arrives damaged or with printing errors?
Customer satisfaction is our priority. If there is a defect or shipping damage, please contact our support team within 14 days of delivery with photos of the issue for a free reprint or refund.
Can I request a physical proof before my full order is printed?
We offer digital proofs for all orders. Physical proofs can be requested for a nominal fee to ensure colors and paper stock meet your expectations before final production.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.